Frequently Asked Questions
How long do orders take to complete?
Orders are generally fulfilled within two weeks (please add three weeks for custom finish and eight weeks for built-to-specs) upon receipt of a written PO and full payment.
What is your return policy?
Oxshott Collection has a “NO RETURNS POLICY”. Returns will not be accepted or exchanged for any reason.
What accessories will be included with my order?
Oxshott Collection does not supply GEM boxes, French Hooks or any other installation accessories. Unless specifically stated on our memo/invoice, the fixtures are not shipped with a UL label or a ground wire. Please note that some fixtures require design modification and/or special installation for UL purposes.
Is there an upcharge for UL?
Yes there is an additional charge for UL. This charge typically range between $100 and $150 per fixture. Please call for more information.
Pack & Ship ?
As a courtesy, we are able to pack your goods and ship the goods on your behalf. Unless stated otherwise, all goods that we ship are sent via UPS Ground. Your order will be double-checked and shipped complete and in good condition. The ownership of the goods passes on from us to you when the goods leave our warehouse door. We assume no liability for losses or damage during transit or during unpacking. Please include the stated shipping cost with your payment if you choose this shipping option.
If you prefer to ship another way, we can provide you with a list of truckers who will inspect, pack and pick up the goods. Packing, shipping and insurance arrangements must be made directly with the truckers. The ownership of the goods passes from us to you at the time the goods are picked up from our warehouse in Fairfield, NJ. We are not responsible once the goods leave our warehouse door. If you choose to make your own shipping arrangements, the shipping cost on the invoice/memo does not apply.